Welcome to R2 – Your Trusted Partner in Solar Mounting Solutions! We are dedicated to providing an efficient and seamless shipping experience. Please review the following details about how we handle and deliver your orders.

1. Shipping Locations:

R2 serves customers across Australia. With warehouses strategically located in XXX, we ensure timely and secure delivery through trusted road transport services.

2. Processing Time

Orders are usually prepared and processed within 3-5 business days from the time of purchase. However, please note that during busy periods or special promotions, processing times may take slightly longer.

3. Shipping Time:

Once dispatched, your order is expected to arrive within:

• 5-7 business days for metropolitan areas (excluding Perth)
• 7-10 business days for Perth and other regional locations

Delivery timelines are approximate and may vary due to external factors like weather or logistical challenges.

4. Shipping Costs

Shipping fees are calculated based on your location and the size/weight of your order. These costs will be displayed during checkout, allowing full transparency before you complete your purchase.

5. Order Tracking

After your order is shipped, a tracking number will be sent to you via email. You can use this number to monitor the progress of your delivery on our website or the carrier’s tracking portal.

6. Shipping Method

All shipments are transported via road to ensure safe and secure delivery of your solar mounting products. We collaborate with reputable carriers to handle every order with care.

7. Delivery Attempts

Our carriers will try their best to deliver your package. If you’re not available to receive it, they will leave a notification with instructions on how to arrange a redelivery on the carrier’s website. If you don’t schedule a redelivery within 7 business days, the package will be sent back to our warehouse.

8. Address Accuracy

Please make sure to provide accurate and complete shipping details when checking out. We can’t be held responsible for any delays or failed deliveries caused by incorrect or incomplete addresses.

9. Shipping Restrictions:

At this time, we only offer shipping services within Australia and do not support international delivery.

10. Order Changes and Cancellations:

If you need to make changes to your order or cancel it, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but changes or cancellations may not be possible if the order has already been processed for shipping.

11. Damaged or Lost Packages:

In the rare event that your order arrives damaged or is lost during transit, please contact our customer support team immediately. We will work with you to resolve the issue and ensure your satisfaction.

12. Contact Us

If you have any questions, concerns, or special requests regarding our shipping policy, please feel free to reach out to our customer support team at Email/Phone:
Thank you for choosing R2. We are committed to providing reliable products and exceptional service to support your solar mounting needs.