Terms & Conditions
R2 Website Terms of Use
If you reside in Australia, these Terms of Service apply to you.
This website (referred to as the “Website”) is operated by R2. The Website, including all information, tools, and services available through it, is provided to you (the user) subject to your acceptance of the following terms and conditions, along with any additional terms, conditions, and policies referenced herein or available by hyperlink (collectively, the “Terms”).
By visiting our Website and/or purchasing something through it, you agree to be bound by these Terms. These Terms apply to all users of the Website, including but not limited to browsers, vendors, customers, merchants, and contributors of content. You acknowledge and agree that these Terms, together with any additional terms, conditions, or policies referenced herein or available via hyperlink, constitute the entire agreement between you and R2 regarding your use of the Website and services.
PLEASE READ THESE TERMS CAREFULLY AS THEY CONSTITUTE A LEGAL AGREEMENT BETWEEN YOU AND R2.
By using or accessing any part of the Website, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must immediately stop using or accessing the Website.
The Website store is hosted on WooCommerce.
You can review the most current version of the Terms at any time on this page.
PLEASE NOTE THAT THE TERMS INCLUDE LIMITATIONS OF LIABILITY AND EXCLUSIONS OF DAMAGES.
1. Eligibility
If you are under the age of majority in Australia, you may only use and/or access the Website with the authorisation of a parent or legal guardian who agrees to be bound by these Terms on your behalf. Otherwise, by using and/or accessing the Website, you represent and warrant that you have reached your age of majority in Australia. You hereby represent and warrant that you have the full power and authority to enter into and perform these Terms. If you are using the Website on behalf of any other individual, you represent and warrant that you are authorised to accept these Terms on such individual’s behalf.
2. Account Creation
You may use and/or access the Website without creating an account but in order to fully use and/or access the Website, you will be required to create an account. You are solely responsible for any activity that occurs on your account and for maintaining the confidentiality of your password. You agree that you will provide and maintain accurate registration information and that it is your sole responsibility to do so. If there has been and at any future time an unauthorised use of your password or account occurs, please notify us immediately. When you register an account with us, you may be required to provide some of your personal information. By registering and providing us with your personal information, you also accept our Privacy Policy, which is incorporated into these Terms. We will retain your information for up to a maximum of 5 years.
3. Use of Services
In order to make you easily use our services, we recommend you visit the Website suitable for you according to your IP address.
A breach or violation of any of the Terms will result in an immediate termination of our Service to you. We reserve the right to refuse service to anyone at our absolute discretion at any time.
You acknowledge and consent to your content being transferred, which may involve (a) transmissions over various networks and (b) changes to conform and adapt to the technical requirements of connecting networks or devices.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission by us.
4. Accuracy, Completeness and Timeliness of Information
To the extent permitted by law, we are not responsible if the information made available on this Website is not accurate, complete or current. Except for product descriptions, the material on this Website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. To the extent permitted by law, any reliance on the material on this Website is at your own risk.
5. Terms Which Apply to the Products Purchased
i. Modifications to the Service and Prices
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the provision of this Website (or any part or content thereof) or the provision of any goods without notice at any time. This does not impact any order you place for our Service before that date. We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
ii. Products or Service
Certain products or services may be available exclusively online through the Website. These products or services may have limited quantities and, without limiting your rights under the applicable law in Australia, are able to be returned in exchange for a refund, repaired or exchanged for another product but may not be able to be replaced if no stock is available. Further information is set out in our Refunds Policy. This does not limit any rights you have under applicable law in Australia.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at our sole discretion. We reserve the right to discontinue any product at any time.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we will notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
iii. Accuracy of Billing and Account Information
You agree to provide current, complete and accurate purchase and account information for all purchases made through our online store. You agree to promptly update your account and other information, including your email address and (if applicable) payment information, so that we can complete your transactions and contact you as needed.
6. Optional Tools
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
To the extent permitted by law, you acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. To the extent permitted by law, we shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the Website is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the Terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the Website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms.
7. Third-Party Services
We may link to or offer services or products provided by third parties (“Third-Party Services”) through or in connection with the Website. Your use of Third-Party Services is solely a relationship between you and the applicable Third-Party Service provider and is subject to the terms and conditions of, or your agreement with, such Third-Party Service provider. R2 does not warrant, endorse, or support Third-Party Services and is not responsible or liable for any Third-Party Services or any damages, liabilities, losses, issues or other risks that arise or result from your use of such services. You understand, acknowledge, and agree that access and/or use of any Third-Party Services may be subject to terms and privacy policies that are different from ours and that we are not responsible for such provisions and expressly disclaim any liability with respect to them.
8. User Comments, Feedback, Sharing and Other Submissions
We value your ideas, suggestions, and feedback, but please refrain from submitting any ideas, information, suggestions, proposals, plans, or other materials (collectively, “Comments”) that are confidential or owned by any third party in any form. This applies whether submissions are made online, by email, postal mail, or otherwise.
If you do submit any Comments, you acknowledge, understand, and agree that:
Your Comments (including their content) will automatically become the property of R2, without any compensation to you.
R2 is under no obligation to respond to, review, or use your Comments.
R2 may edit, copy, implement, distribute, translate, and otherwise use your Comments in any medium, at any time and without restriction, without compensation to you.
R2 has no obligation to keep your Comments confidential.
We reserve the right, but are not obligated, to monitor, edit, or remove content that we determine, at our sole discretion, to be unlawful, offensive, threatening, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property rights or these Terms.
You must ensure that your Comments do not infringe any intellectual property or proprietary rights of third parties. Additionally, you agree that your Comments will not contain defamatory, unlawful, abusive, or obscene material, nor any computer virus or malware that could affect the operation of the Website or related services.
You may not use a false email address, impersonate others, or mislead R2 or third parties regarding the origin of any Comments. You are solely responsible for any Comments you make and their accuracy. To the fullest extent permitted by law, we disclaim all responsibility and liability for any Comments posted by you or any third party.
9. Prohibited Uses
In addition to other prohibitions as set forth in the Terms, you are prohibited from using the Website or its content or any part of a Service:
- For any unlawful purpose;
- To solicit others to perform or participate in any unlawful acts;
- To violate any international, federal, state or territory regulations, rules, laws, or local ordinances;
- To infringe upon or violate our intellectual property rights or the intellectual property rights of others;
- To harass, abuse, insult, harm, defame, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
- To submit false or misleading information;
- To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the service or of any related website, other websites, or the internet;
- To collect or track the personal information of others;
- To spam, phish, pharm, pretext, spider, crawl, or scrape;
- For any obscene or immoral purpose;
- To interfere with or circumvent the security features of the service or any related website, other websites, or the internet.
We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
10. Term and Termination
The Terms will remain in full force and effect until terminated in accordance with the Terms of this agreement. You may terminate these Terms at any time and for any reason by deleting your account in accordance with clause 11 below and discontinuing any and all use of and/or access to the Website and the Service. All of these Terms that, by their nature or purpose, are intended to survive termination shall survive any such termination. The obligations and liabilities of the parties incurred or accrued prior to the termination date shall survive the termination of these Terms for all purposes.
We reserve the right to terminate, modify, discontinue, or suspend the Website and/or the Service in our sole discretion, at any time for any or no reason, including for violation of our Terms. We will notify you of termination or suspension via the email address associated with your account.
Notwithstanding anything else in this Terms, where you have not breached the Terms, we will provide you with 30 days’ notice via the email address associated with your account if we decide, in our sole discretion, to terminate, modify, discontinue or suspend the Website and/or the Service in accordance with this clause 10.
11. Account Closure by You
If you do not agree to our Terms or no longer wish to use the R2 Website or Service, you can close your account at any time by emailing [email protected] and requesting account closure. Once your account is closed, you will no longer be able to log in, use, or reactivate it.
When you close your account, all content, information, data, and records associated with your account will be permanently closed or anonymized. You will not be able to retrieve, access, or recover any content or information you have added via your account (even if you choose to register again using the same details), unless required otherwise by applicable laws or competent regulatory authorities. This includes, but is not limited to:
Personal information associated with the account (e.g., name, mobile phone number, email address, etc.);
R2 product information and order records;
Content published using the account (e.g., audio, images, comments, interactions, likes, etc.);
Any other related content, information, data, or records.
By closing your account, you agree to forfeit any rights or benefits that have been generated but not consumed during the use of R2 products and services, as well as any expected benefits associated with the account. Before closing your account, please take a screenshot or note the serial numbers of any accrued vouchers or coupons to avoid losing access.
Upon account closure, these Terms shall terminate as an agreement between you and R2, except for provisions that, by their nature, are intended to survive termination. Obligations under those terms will continue to be effective even after account closure.
To protect your account and property rights, we may require identity verification to process account closure (e.g., verifying the email address or phone number linked to the account) to ensure the account belongs to you.
12. Modification of Terms
We reserve the right to modify these Terms at any time. Changes may include adding, updating, or removing sections at our sole discretion. Any changes will be posted on the Website, and it is your responsibility to periodically review the Terms (including before making a purchase).
By continuing to access or use the Website after changes are posted, you accept and agree to the updated Terms. If you do not agree to the changes, you must close your account as described in clause 11 and stop using the Website and associated services.
Any disputes related to these Terms will be resolved based on the version of the Terms in effect at the time the dispute arose. For clarity, changes to the Terms will not impact purchases made before the change, which will remain governed by the Terms in place at the time of purchase.
13. Liability
To the extent permitted by law, this website makes no representations, warranties, or guarantees of any kind, whether express, implied, statutory, or otherwise. R2 makes no guarantee that:
(a) access to or use of the website will be uninterrupted, complete, timely, secure, or error-free; and
(b) the results that may be obtained from the use of the website will be accurate or reliable.
The foregoing disclaimers of liability apply to all claims of damages, including but not limited to damages caused by any failure of performance, breach of contract, tortious behavior (including negligence), or any other cause of action, including consequential and economic loss arising out of the use of this website.
If you are not a consumer for the purposes of schedule 2 of the competition and consumer act 2010 (clth) (the acl), then to the fullest extent permitted by applicable law, all representations and warranties of any kind, whether express or implied, statutory, common law, equity, trade custom, or usage, including but not limited to warranties of merchantability, durability, non-infringement, and fitness for a particular purpose, are expressly excluded. The foregoing does not affect any warranties that cannot be excluded or limited under applicable law, including australian consumer law. These disclaimers apply to the maximum extent permitted by law.
If you are a consumer for the purposes of the acl, and the services supplied by this website or r2 fail to meet the consumer guarantees provided for in the acl, then you may be entitled to a remedy.
14. Indemnification
To the maximum extent permitted by applicable law, you agree to release, defend, indemnify, and hold R2 (including its personnel, directors, officers, and employees) harmless from and against any and all claims, actions, causes of action, liabilities, damages, losses, and expenses, including reasonable legal and accounting fees, arising out of or in any way connected with:
(a) your breach of any of clauses 3, 8, and 9 of these Terms;
(b) any use by R2 of personal information you disclose to us in circumstances where you did not have the right to disclose such information, including any injuries, losses, or damage (whether compensatory, direct, incidental, consequential, or otherwise) arising in connection with or as a result of bodily injury, personal injury, illness, death, or property damage; or
(c) breach of any applicable laws, regulations, or infringement of third-party rights, including intellectual property or privacy rights.
15. Limitation of Liability
In relation to any alleged or actual breach of:
Contract,
Tort,
Strict liability,
Statutory claims,
Or other claims of whatsoever nature,
By r2 or any of its employees, officers, directors, contractors, agents, or representatives (collectively, r2), r2 will not be liable to you for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including but not limited to loss of profits, cyber attacks or cyber crime, data security incidents, business interruption, computer or device malfunctions, loss of goodwill, loss of privacy, or loss or misuse of data arising from or relating to your use of this website.
If, for any reason, r2 is found to be liable to you, you agree that the total aggregate liability of r2 will be limited to one hundred dollars.
The limitation of liability set out above does not affect any liability that cannot be excluded or limited under applicable law. In such cases, r2’s liability will be limited to the fullest extent permitted by applicable law. This limitation of liability will survive the expiration or termination of these terms.
You acknowledge that e-commerce may be subject to security breaches by cybercriminals, and by engaging in e-commerce, you accept the possibility of such outcomes. You also agree that you have taken sufficient steps to protect your own interests to prevent and/or mitigate this potential risk and any consequential loss or damage.
16. Privacy
You understand, acknowledge, and agree that when you use and/or access the Website, R2 may use automatic means (including, for example, cookies and web beacons) to collect information about your device and your use of the Website. All personal information collected through or in connection with the Website is subject to our Privacy Policy, which is incorporated herein by reference. By accessing, using, and/or providing information through the Website, you consent to all actions taken by R2 with respect to your personal information in compliance with our Privacy Policy.
17. Governing Law and Disputes
These Terms shall be governed by and construed in accordance with the laws of the applicable jurisdiction where R2 operates, without regard to its conflict of laws provisions. You agree that any dispute regarding the interpretation, validity, or breach of these Terms, or arising from or relating to the Terms, shall be subject to the exclusive jurisdiction of the courts in the specified jurisdiction. You further agree to submit to the personal and exclusive jurisdiction of such courts and not to seek the transfer of any case or proceeding out of those courts.
18. Notices
R2 may provide notices to you through the following means:
A general notice on or through the Website;
Electronic mail to the email address associated with your account;
Phone call or text message to any phone number associated with your account; or
Written communication sent by pre-paid post to any address associated with your account.
Such notice shall be deemed given upon the expiration of three business days after mailing or posting or at the time of sending (if sent by email, phone, or through the Website).
You may send notices to R2 by pre-paid post to our registered office or by emailing [email protected]. Notice will be deemed given when received by R2.
19. Miscellaneous
These Terms and any rights granted herein may not be transferred or assigned by you without prior written consent from R2. However, R2 may freely assign these Terms, upon 10 days’ written notice to you, without your consent or restriction. Any unauthorized assignment by you will be null and void.
Failure by R2 to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
If any provision of these Terms is found to be illegal or unenforceable under applicable law, the remaining provisions will remain valid and enforceable to the fullest extent permitted.
Any ambiguities in the interpretation of these Terms shall not be construed against R2 as the drafting party.
The headings in this agreement are for convenience only and do not affect its interpretation.
In these Terms, “including” and “include” mean “including, but not limited to,” and “or” is not exclusive.
20. Contact Information
For any questions or concerns about these Terms, please contact [email protected]
